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Home > News > Flight and Refund Policy in Case of New Coronavirus

Flight and Refund Policy in Case of New Coronavirus

2020-03-30

Declining flights to China, temporary lapse of visas, temporary travel restrictions

l From March 28, the entry visa will be temporarily invalid, and non Chinese citizens will not be able to enter China temporarily. The government did not announce the end date of the restriction. In case of an emergency, you need to apply for an emergency visa before entering China.

l Since March 29, it has been drastically reduced to one flight per airline per week from each country to China.

l The seating rate shall not exceed 75% for the purpose of scattered sitting.

l From March 23 to 28, American flights to Beijing need to stop in Tianjin for quarantine inspection before being released to Beijing.

l The transfer time of Beijing Capital Airport is 6 hours due to quarantine.

l All ports of entry in China need 14 days of centralized isolation (at their own expense).

l The transit to other cities in China may be delayed in quarantine.

l China Southern Airlines suspended transfer service and seat selection service

l Hong Kong has banned non Hong Kong residents from entering the area and suspended transit services since March 25.

l Taiwan suspended transit through Taipei.

l People with Chinese passports and U.S. green cards will not be able to cross Seoul, South Korea, from February 5.

l Canadian citizens are not allowed to fly from China to Canada through the United States.

l From February 2, the United States temporarily allows only American citizens and permanent residents and their immediate family members to enter the United States.

l Access to the United States is limited to the following 12 airports: Los Angeles, San Francisco, Seattle, New York JFK, Newark, Chicago, Dallas, Detroit, Atlanta, Washington Dulles, Honolulu, Boston

l It is not allowed to enter the United States at Houston, San Jose, Minnesota and other airports.

l Please contact the airline directly for the itinerary to be changed due to quarantine.


Chinese and American flights left

l China Airlines--One flight from Los Angeles to Beijing on April 2.
After that, there will be only one flight every Sunday from April 5 to April 30

l China Eastern--One flight from New York to Shanghai on every Wednesday from April 5 to April 30

l Xiamen Airlines--One flight on every Monday

l China Southern Airlines--One flight from Los Angeles to Guangzhou on April 1, and one flight on every Sunday from April 5 to May 2.

l All flights are sold out by the end of April


Grounded flights between China and the United States

l UA cancels all China US flights before 5 / 3 -Self service refund link

l AA cancels all flights between China and the United States before 10 / 23 - self refund link

l DL cancel all flights between China and the United States before 5 / 31 - self refund link

l Canada Airlines cancels all flights between China and Canada before 4 / 30 - (details) - self service refund link

l Sichuan Airlines currently grounded North American flights

l Hainan Airlines currently grounded North American flights

l Most airlines are allowed to refund the canceled tickets (UA can only refund after one year's ticket expires, and Canada Airlines can only do it within two years if it is not refunded)

l Change the return ticket of the canceled flight: the airline may help passengers to change to other routes or even the airline

· United 1-800-864-8331 (English) 1-800-551-3062 (Chinese) China 4008834288

· Delta 1-800-241-4141 China 400-120-2364

· American 1-800-433-7300 (English) 1-800-492-8095 (Chinese) China 400-818-7333

· Air Canada 1-888-247-2262 China 4008112001

· Air China 1-800-882-8122 China 95583

· China Eastern 1-855-589-5530 China 95530

· China Southern 1-888-338-8988 China 95539

· Hainan Airlines 1-888-688-8813 China 95339

· Xiamen Airlines 1-844-629-5557 China 95557

· Sichuan Airlines 1-855-897-0398 1-855-897-0399 China 4008-300-99


Refund and endorsement of air tickets of China Airlines

l New tickets bought after January 28 cannot be exempted from fine

l Xiamen Airlines' tickets for travel on or before January 23 cannot be exempted from fines

l Unused return tickets can be refunded without penalty, but can not be changed for free


American airline ticket refund and endorsement policy

· Delta Air Lines

· American Airlines

· United Airlines


Refund arrival time

l Normally, the refund will be returned to the credit card for 2 weeks. In a special period, you may wait a few more weeks.

l The refund of the return part needs to be calculated and reviewed carefully, which is very time-consuming. A large number of overstocked refunds may exceed two months.

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